• BUMPER TO BUMPERAAA Approved Auto Repair
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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 8:00AM - 2:30PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Stephen O.

    I've been to Chendo's twice. Once to fix a broken fuel pump and another to service my transmission. Both times I was very happy with the price and the work done. I've started recommending Chendo Auto Center to my family now as a result.


  • -Craig B.

    My family has been using these guys for years. They are honest, reliable,friendly and give sound advice. Even though we have moved to Duarte/Monrovia we still go to Chendo!


  • -Amber B.

    I had a really disturbing leak from my car transmission. I left it in Chendo Auto Center and after they finish with my car, there was no leaks, no problems at all. Fast transmission repair! This is the best transmission shop in the area. Thanks a lot!


  • -Kendra H.

    Perhaps the best transmission repair you can get in La Puente CA . I am so glad that I have found them. Transmission shop from high class!

Call us for service: 626-813-9166

AAA (American Automobile Association)
AAA Approved Auto Repair
CA State Smog Inspections
CA Certified Brake and Lamp Inspection Station
  • Car Care Aware